Head of Visitor Experience, Engagement & Learning

Home Based, WWT Slimbridge and Headquarters, Flexible
Learning, Marketing, Marketing and Supporter Development
£46,000 - £48,000 per annum
Position type
Full Time
Working pattern
37.5 hours per week, Monday to Friday (flexibility on number of hours worked will be considered)
Job advert

Do you have a track record of designing experiences for visitors to an attraction, museum or similar? Want to help an established charity captivate their audiences as a Head of Visitor Experience, Engagement & Learning? If so, read on.

About Us

The Wildfowl & Wetlands Trust (WWT) is the nation’s leading wetland conservation charity. We are pioneers in protecting wetlands for wildlife and people, both in the UK and around the world.

Almost all life depends on wetlands for water, food, or habitat. Yet a third of all wetlands have been destroyed. We are pioneers in saving threatened wetland wildlife, a centre for excellence in conservation science and experts in wetland management and creation.

We want to ensure that our sites provide an outstanding day out for visitors, engaging them and giving them a strong understanding of what our organisation does. As such, we’re looking for a Head of Visitor Experience, Engagement & Learning to join our team.

The Benefits
•Salary of circa £45,000 per annum
•Contributory pension scheme (conditions apply)
•Life assurance
•Free parking
•Cycle to work scheme
•Free entry to all our centres
•25 days’ annual leave plus Bank Holidays (increasing to 30 days after 5 years’ service)

This is a brilliant opportunity to utilise your creativity, act as a voice for audiences and support the success of a charity that is passionate about protecting wildlife and people.

You will have the chance to make a difference to all of our wetland sites and create innovative ways to inspire, educate and inform people across the UK.

The Role

As the Head of Visitor Experience, Engagement & Learning, you will ensure a consistently excellent visitor experience is delivered across our ten wetland sites in the UK.

In this exciting role, you’ll provide strategic direction and oversee the delivery of engaging, on-brand experiences and school learning programmes that inspire our visitors.

Your duties will involve:
•Overseeing the Interpretation Design Manager, National Formal Learning Manager and volunteers
•Identifying how we can teach audiences and communicate our conservation message through our people, fixed exhibits and interpretation
•Leading the delivery of national programmes and events
•Ensuring the organisation focuses on understanding what our visitors want and need from their experiences
•Identifying ways that we can improve access to our sites
•Managing the Experience, Engagement & Learning budget

About You

To join us as the Head of Visitor Experience, Engagement & Learning, you’ll need:
•Experience gained in an organisation where visitors come to enjoy a day out and/or learn, such as an attraction or museum
•A track record of designing experiences that inspire visitors to engage with your organisation and cause
•Previous experience of promoting culture of viewing things from a visitor’s perspective
•Experience in the education sector
•Great influencing and communication skills
•A degree level qualification (or equivalent)

A post-graduate qualification in an educational or environmental related discipline, such as a PGCE, would be beneficial.

Interview date:  7th March 2019 (tbc)


Job description
Closing Date

Unless specifically stated, we do not accept CVs for job applications

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