Supporter Journey Manager
Ref: SJM(2020)/CN

This vacancy has now expired, and is not accepting any new applications.

WWT Slimbridge and Headquarters, Flexible , Home Based
Membership, Marketing and Supporter Development , Marketing
£36,496 per annum
Position type
Full Time
Working pattern
37.5 hours per week. Monday to Friday.
Job advert

We have recently completed a review of our strategic priorities which includes ambitious targets for developing bigger and better wetlands, encouraging more people to take direct action for these unique places, and ensuring decision makers around the world realise the essential role wetlands play in restoring nature, capturing carbon and enhancing health and wellbeing. 

WWT is at the beginning of an exciting change. We have ambitious, five year, supporter growth targets ahead of us and we are in the process of building a dedicated and specialised Supporter Engagement Team that will focus on delivering these targets through a data-driven and supporter-centric approach.

Working within the Supporter Engagement Team, the Supporter Journey Manager will lead on the development and implementation of our Supporter Journey work. This will require working in partnership with colleagues across WWT to ensure:
-  supporter engagement is at the heart of all teams’ processes
- data infrastructure is developed to deliver effective and automated supporter communications
- an agile ‘test and learn’ approach is implemented.

We are looking for a strategic, marketing, or fundraising, professional with a track record in managing projects that require organisational wide ‘buy-in’ to deliver substantial supporter or customer growth targets. You will have experience in the use of segmentation models and CRM systems to develop relationships and you will be used to undertaking an evidence-based approach, setting metrics and KPI’s to measure, and evaluate success.

You will be an excellent communicator and champion of a supporter-centric approach, understanding the importance of engaging supporters to retain and develop long-term relationships. A collaborative and proactive attitude will be critical for success, as will the ability to manage multiple projects simultaneously and to build effective working relationships across the organisation.

This post will play a vital role in helping us to achieve these aims and will join an ambitious and energetic team.  More information can be found at

In return for your hard work and dedication you’ll enjoy a wide range of benefits including:
- 25 days annual leave plus bank holidays (increasing to 30 days after 5 years’ service)
- Flexible working location /  home working
- Contributory pension scheme (conditions apply)
- Life assurance
- Free parking
- Cycle to work scheme
- Free entry to all our centres

WWT is an equal opportunities employer and all applications will be considered solely on merit.

Closing date:  17th January 2021
Interview dates: 27th or 28th January 2021


Job description
Closing Date

This vacancy has now expired, and is not accepting any new applications.

Unless specifically stated, we do not accept CVs for job applications

Back to search