Administrator - Supporter Services Team (x2)
Ref: SA(x2)/FMC

Location
WWT Slimbridge and Headquarters
Department
Administration, Fundraising, Marketing and Communications
Salary
£18,745 per annum, pro rata
Position type
Full Time
Working pattern
37.5 hours per week which will include occasional weekend working.
Job advert

2 fixed term contract positions available

Supporters are at the heart of everything WWT do and the Supporter Services team play a really important role in delivering excellent supporter care and stewardship and in making our supporter’s voice heard across the organisation. Working within the Supporter Engagement department, with an ambitious new strategy the Supporter Services team will play a pivotal role in helping ensure WWT meets its aims and meets the challenges facing wetlands and their wildlife.

As a Supporter Administrator, you’ll join a growing but established team delivering front-facing supporter care to a large diverse supporter base. You’ll be responsible for fulfilling WWT’s subscription products – from adoption to membership as well as helping to efficiently process our supporter gifts and keep accurate supporter records.

We have two positions available:

  • 1 x 37.5 hour position on a fixed term contract until 31st March 2022
  • 1 x 37.5 hour position on a fixed term contract for 6 months

Please indicate on your application form which of the posts you would like to be considered for if you have a preference.

The ideal candidate will be self-motivated and proactive with a passion for good customer service. You’ll be able to work independently and to deadlines whilst able to communicate professionally through a variety of channels. You will have a confident telephone manner, with experience of working with a CRM database, income processing and managing general administration. You will be organised, able to prioritise and able to work with a high level of accuracy.

As it is a changing and evolving time for the team you will be someone who embraces change and see the benefit in process improvement.

The Wildfowl & Wetlands Trust (WWT) is a conservation charity that protects wetlands for wildlife and people. We conserve, restore and create wetlands. We are pioneers in saving wetland wildlife, both in the UK and around the world. At our 10 UK sites around a million visitors a year engage with wetland nature. We work internationally in key global wetland areas, balancing conservation with sustainable livelihoods and influencing national and international conservation policies.

In return for your hard work and dedication you’ll enjoy a wide range of benefits including:

  • 25 days annual leave plus bank holidays
  • Contributory pension scheme (conditions apply)
  • Life assurance
  • Free parking and secure bike storage areas
  • Cycle to work scheme
  • Free entry to all our centres

Closing date:     5th August 2021

Interview date:   13th August 2021

WWT is an equal opportunities employer and all applications will be considered solely on merit.

Registered Charity Number England & Wales, no 1030884 and Scotland, no SC039410

Job description
5_Supporter_Administrator.pdf
Closing Date
05/08/2021

Unless specifically stated, we do not accept CVs for job applications

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