Assistant IT Support Technician
Ref: AITST(2022)Cen

This vacancy has now expired, and is not accepting any new applications.

Location
WWT Slimbridge and Headquarters
Department
IT
Salary
£18,745 to £20,745 (depending on experience)
Position type
Full Time
Working pattern
37.5 Hours per week - Monday to Friday
Job advert

This is a great opportunity to join our IT team, helping to provide support to users across our locations.

If you enjoy technology and have a passion for problem solving we would love to hear from you. This role will receive support and ongoing guidance from across the team to build on your experience so a keenness to learn and develop your skills is key.

As an Assistant IT Support Technician you will:

Assist in ensuring speedy resolution of 1st line Help Desk queries and change requests
Provide IT related support to the WWT end-user community.
Play a key role in processing, configuring and issuing new PC’s, laptops and associated peripherals to WWT requirements.
Troubleshoot PC’s, laptops and associated peripherals and escalate to senior IT staff and / or 3rd party support where appropriate.
Perform common user account administration including creating / removing user accounts and managing permissions.
Keep updated relevant IT documentation.
Assist other members of the IT team in their daily activities and IT projects. 

You will ideally have experience of supporting a wide range of end users in a Microsoft network. You should be confident in supporting Windows 10 and Office 16 and experience in supporting Office 365 would be an advantage. You must be confident in configuring and maintaining PC’s, laptops and associated peripherals, together with a good understanding of basic LAN and WAN network support techniques. Additionally you should possess strong communication skills and be able to assist a wide range of users, often remotely, in a professional and polite manner.

In return for your hard work and dedication you’ll enjoy a wide range of benefits including:

25 days annual leave plus bank holidays increasing to 30 days after 5 years’ service
Contributory pension scheme (conditions apply)
Life assurance
Free parking and secure bike storage area
Cycle to work scheme
Free entry to all our centres

Closing date: Thursday 20th January 2022

Interview date: Friday 28th or Monday 31st January 2022    

WWT is an equal opportunities employer and all applications will be considered solely on merit

Job description
Assistant_IT_Support_Technician_Vacancy_2022.pdf
Closing Date
20/01/2022

This vacancy has now expired, and is not accepting any new applications.

Unless specifically stated, we do not accept CVs for job applications

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